Last year, in July, we bought 4 air conditioning units from Bauhaus in Alfafar, Spain, and requested that they install them for us. The reason we chose Bauhaus is because we thought it’s a reputable company and, if anything went wrong, they would be unlikely to scam us. So, they installed the 4 units last year, and within days, we had a terrible case of water damage to the ceiling of our bathroom. Someone had to cut a large hole in the ceiling to discover that it was water from the air conditioners that caused this horrific damage. Bauhaus did not take responsibility for this issue and after several back-and-forth emails, I gave up because my Spanish is terrible and they know how to be unhelpful in these circumstances. So, now, for the past year, we’ve had this enormous hole in the ceiling of our bathroom that we can’t afford to fix. Then, last week (less than one year after the installation), 3 of the 4 air conditioning units we bought from Bauhaus stopped working. Our receipt for the original purchase disappeared on the day of the installation last year. I gave it to one of the contractors, but I think he accidentally kept it when he left. We never saw it again! Thankfully, Bauhaus has a copy of our proof of purchase in their system, which I desperately need so we can use the warranty. I’ve been trying to get Bauhaus to help us with use of the warranty for a few days now. I tell them it’s urgent because we can’t sleep at night and still nothing is being done. I have a small child! I’ve been emailing the Alfafar store because it’s apparently impossible to call them [when you call, you’re talking to a call center employee who doesn’t know how to help you and keeps saying to email the store], and instead of calling me, for every single tiny question, they keep emailing me one question at a time which means we’re losing precious time with this extremely slow communications process. I’m becoming so upset that no one will help us. The reason I chose Bauhaus instead of an alternative like Leroy Merlin is because, after the Ukraine war, I decided to boycott Leroy Merlin and only go to Bauhaus for political reasons. I’m so regretful of my decision. I would never recommend Bauhaus to anyone because of this nightmare. How do they treat people like this and stay in business?
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