We ordered a shower door from Bauhaus Barcelona online which was supposed to arrive within 3 to 8 days at our house at the Costa Brava. When it did not arrive on time, we contacted Bauhaus and were told that the delivery firm had tried to call us but the number was incorrect (not true) and that they had tried to deliver the shower door but we were not there (not true as shown by our camera). We confirmed several times that both our address and phone number were correct. This back and forth with Bauhaus continued for another week until we were finally asked, if we did not have a local phone number and that the problem may stem from us having a UK phone number. Given that an international company like Bauhaus allows you to select the UK country code when you enter your phone number when placing the order, offers English speaking customer service and we had emphasised several times that the delivery firm could also just send us a text/WhatsApp, this was surprising. Finally, we were told the delivery company had now returned the door to Bauhaus in Barcelona as they had been unable to deliver to us or call us. We were asked, if we wanted a new delivery initiated which would again take 3 to 8 business days or if we wanted a refund. We had enough of the Bauhaus delivery experience and asked for a refund. So ultimately, we wasted a lot of time and money making international phone calls from our UK mobile phone and sending emails to Bauhaus' customer service to enquire about a shower door that never arrived. We looked up the delivery firm's customer ratings and noticed that they had a very low rating and that customer raised exactly the same issues we had experienced. What a shame, we generally like Bauhaus products but the delivery process is terrible.
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