endless delays and excuses in giving a refund, I cancelled an order because the drivers strike was going to delay it's arrival, and because I found the product in a local bauhaus store so purchased it there, I thought that requesting a refund should be easy as clearly the delivery company would not even try to deliver (they sent me an email suggesting i drive 9 hours to pick it up!) but from there on in it became a nightmare, first they said they can't refund until they recieve it back, I ordered it the evening of the start of the strike so i actually think it never left their depot, then the my orders section of the website stated "returned" but still they refused the refund, then it was flagged for "the other department" as "urgent" but that made no difference because after another week and 10 emails it still wasn't done. I am actually not surprised their staff don't do their job, because I have emailed the CEO and he doesn't seem to do his job either, first rule of management is to lead by example, if the boss doesn't do his job, how can he expect his staff to do theirs.
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