I have been a loyal customer for three years, using their car insurance services. Based on my previous positive experiences, I also opted for liability and legal protection insurance. However, I am extremely disappointed with my recent experience while trying to resolve an issue on my account. I sent an email about the problem but received no response. I attempted to reach customer service multiple times by phone, but whenever I requested to speak with someone who speaks English, the call would disconnect or I would be transferred only to be dropped again. This has left me feeling neglected and unsupported. When I needed help, I expected the same level of service I had previously received. Instead, I faced repeated disconnections and no assistance. It is particularly frustrating to find no reliable support for English-speaking customers.
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