Reaching customer service is impossible. I just wait and wait... The only way to get their attention is by posting on a review site. I have been trying for a long time to obtain a document. After posting previously, they contacted me and promised to send the document. Instead, they sent me a PDF of the email I had sent them. Now, I am trying to reach out again to get the document, but it is literally impossible to get in touch with them. I hope they see this message and respond.
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