I ordered a Volvo CarPlay unit on the 15th December, and on the 17th got an email saying it had been dispatched and a tracking number provided. Over the Christmas holidays the tracking still said Royal Mail were expecting it so I emailed after in the new year to check where it was. Got told it was going to be dispatched at the end of that week but it still never was. It took a further 2 emails over another week from me until they responded saying they were escalating this to management. At this point I told them not to bother dispatching the item and to give me a refund as it had been over a month since I ordered. This was now 11 days ago and still no contact from them, I have had to resort to disputing the money with my credit card company. Can’t tell whether it’s a scam company or just terrible customer service, but would strongly advise not ordering anything from them unless you want to loose your money.I ended up ordering a CarPlay unit from a Chinese company (isudar) instead and it arrived in 4 days from china and the customer service was amazing.Edit: name was wrong on my profile (has been corrected) and company replied saying no record of the order. Order number #7553, Jax Duerden.
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