I purchased the 10.25" screen upgrade hoping for a seamless modern CarPlay/Android Auto experience. While the hardware installation was acceptable, the screen developed a consistent software/display issue almost immediately.I contacted Bavarian Automotive Support via WhatsApp, as instructed, on October 24th, 2025. This is where the nightmare began.Instead of troubleshooting the screen itself, I was given the excuse that the problem was caused by a compatibility issue with the iOS 26 update and was told, point-blank, to wait for a subsequent iOS update to fix their product. This is a ridiculous deflection, but I waited.Since that initial contact, two major operating system updates have been released, and the issue on the screen remains completely unchanged. More importantly, Bavarian Automotive Support has now completely stopped replying to my messages.It is now November 16th, and I have had zero communication, zero resolution, and a malfunctioning screen for nearly a month. They acknowledged the issue, provided a misleading excuse, failed to follow up, and have now abandoned their obligation to provide support for a product they sold.Buyer beware. Do not be fooled by the high-quality products they advertise; their customer support is non-existent when problems arise. I am stuck with a buggy screen and no recourse. Save your money and buy from a company that stands behind its products.
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