Purchased an android auto box along with parking camera for my Audi A3 8v. Initially all worked but, after a few weeks, the camera stopped working. I contacted them and they took forever to get back to me. They requested I take a photo of the wiring. I had to take off all the dashboard again to get this picture. They sent out a replacement camera. When I went through hassle of installing it all, it still didn't work. They then asked for wiring of the CAMERA, so I had to take off the back again and did so. They are now completely blanking me for emails and on whats app. It's obvious they know their box is faulty but don't want to address the situation. Absolutely terrible service and dishonesty on their part. I would urge you all to avoid this company - they don't care once they have your money. UPDATE - Yet more lies. I have screenshots of all the emails and whatsapp messages I have sent and had no response to. Trustpilot needs to have a way for us to attach pictures!UPDATE 2 - So, instead of trying to help me and resolve the situation, they tried their utmost to get this review taken down by claiming it was defamatory! Luckily, Trustpilot were able to see their desperate attempt to hide an honest review and so ignored their request!UPDATE 3 - So they have responded to my review with some facts. I do not dispute them sending me a replacement camera (you literally made me beg, your response does not mention this!). All your responses to ANY issue want me to rip out the whole dashboard again and send you pictures of wiring even though the item works fine for a time (so is wired correctly) and then has issues. It's obvious you know most people won't bother going through that and it saves you having to replace poor quality items. You also originally claimed that you didn't recieve any of my emails but, as if by magic, they have now appeared? As for my account and reviews, I find it really sad that you have had to go through my profile and try to use that against me somehow - it proves what kind of man you are and what kind of business you run. In all of my reviews, I have never been called dishonest so, if anything, it proves my point. The whole concept of Trustpilot is leaving honest reviews so that people don't fall into the hands of 'businesses' like yours. You sell inferior products and top it off by being unprofessional and dishonest. You DID try to have my review removed and Trustpilot emailed me to confirm this but then said, upon checking my review, they found it to be fine! Your response has only proved I was correct with my original review. If I could leave zero stars, I would. I may have wasted over £250 but I hope I save others from doing so and that will make it all worthwhile. Long live consumer rights, long live platforms like Trustpilot! I suggest YOU find a hobby because you're obviously not cut out for this line of business. Mine isn't the only honest review - how many do you think Trustpilot will remove??? UPDATE 4 - The tone of the response has changed. They're being very formal and professional now but it's mutton dressed as lamb. How can you label a customer a 'blatant liar', tell him to 'get a hobby' and then talk to me about legal obligations and rights? I have not posted ONE fake thing and stand by it all - it may seem like nonesense to you but that's because you're the ones making money selling shoddy items so why would you care what I experienced? It's all good and well trying to give a professional repsonse now but it's a bit late when you have had me running around and begging for support and you still seem to be taking pot shots. The unit is either a faulty one or it's just absolute rubbish. No one will be taking off their dashboards to send you photos of wiring. If everything was working well for a time and then stops, it doesn't take a genius to figure out it was wired correctly and the issue is something else.I have said what I wanted to say. I wanted people to know of the bad experience I had and the fact that, IN MY OPINION, neither the product or the service are worth the money and I stand by that whole heartedly. The fact that your original response claimed I hadn't even emailed, then you found the emails and called me a liar and were insulting towards me before changing tact just proves you don't know whether you are coming or going. You then have the audacity to threaten me or other reviwers with the defamation act? Are you even serious. Your low Trustpilot score is a correct one. I will also make this clear so you can try to take me to court. Your service is non-existant / pathetic. You tell people to send you pictures of wiring etc when the problem is nothing to do that that but you kjnow it's too much hassle for most. Your product is ther same as AliExpress and the 'software' you claim is amazing in unreliable and buggy. Prices are also well above worth. SUE ME FOR TELLING THE TRUTH. Cowboys
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