Despite purchasing a software download for my 2017 BMW 3 series on Monday of this week for £59, on Saturday it is still not working. There are no contact details for the business other than email, and although I have received a few responses to my queries requesting support in making the installation work, I only seem to receive a response when chasing each day. It would be so much easier to rectify the issue on the telephone but the business doesn't provide a phone number nor are any names used in email correspondence. Yesterday I asked for a solution to the problem by the end of the day otherwise I would be requesting a full refund; I heard nothing back. Based on the product not working and poor after sales care, I cannot recommend this company and would advise any future customer to proceed with caution.
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