Customer service isn't great. No instructions initially in the box so had to ask for instructions which is fine. Instructions were for the wrong vehicle but managed to work through that.I also paid for 3-5 day delivery, the unit didn't even get dispatched within 3-5 days let alone delivered.Android auto keeps disconnecting, which caused a lot of problems whilst driving through France and other countries. multiple solutions were offered however none have worked. Have been sent a different set of dip switches to try (completely different to the user manual) and now that I have asked for a refund and return the item I've been told that they will refuse the return because it's outside of their 14 day policy (despite me bringing this issue up within less than a week of delivery). Support was slow so this went on for a few weeks with multiple prompts from me. The dip switches have been changed as per their advice and yet the unit still restarts itself randomly.It's also sold as having a HDMI input on it - the unit itself does have a HDMI input but there is no way of this displaying on the unit. I've requested advice on this and sent pictures of firmware versions as requested but this has now been ignored.Advice given has been contradictory, I've been told that I don't need to connect my unit to my cars Bluetooth directly but then told in another message that I do.I'm now stuck with a faulty unit as they refused to return it for a refund.
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