Ordered an RCD 360 pro head unit for car play and it worked fine for almost a year then the steering wheel controls stopped working for skipping songs and volume control. In addition to this, the radio does not turn on/off with the car meaning I have to do it manually everytime. Also, the lights on it always stay on which ended up fully draining my battery. I was sent a "replacement" head unit but was greeted with the same exact issues upon installing it.I reinstalled the head unit that came from factory with the car and everything worked perfectly fine which means it isn't my car thats messing anything up with their head unit.After days of talking with them back and forth I had a not so good experience and ended up waiting for a response for a while. I now recently received a message and was told that the person who handled my case is no longer working for them which I presume is because they didn't follow the protocol for the returns/exchanges side.I was informed that they would now be happy to send me a new head unit to see if the issue gets resolved. Just waiting now to see everything through as of 9/9/2025. Will update if anything changes but for now my experience with them hasn't been amazing but it can change subject to everything being resolved.
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