The worst customer service I have ever come across. BEWARE. I purchased Apple CarPlay through this company. After several failed installation attempts and after following the bot’s instructions via WhatsApp and still no joy I asked to return it as it did not work. They said (wait for it) I couldn’t return as it had been used! How would I know it didn’t work if I hadn’t used it!! They emailed back to say it was a “quick fix” and I could arrange a telephone appointment. I gave some available dates but no appointment was made. I last emailed them in early Feb still trying to get an appointment and 7 weeks later, yes SEVEN WEEKS LATER, I’m still waiting for a reply. Absolutely appalling customer service and a useless product. All I want is to return the item and get a refund, it is not fit for purpose. My next stop will have to be trading standards. Just wish I’d taken notice of the all the bad reviews before dealing with this joke of a company
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