bavarian-automotive.co.uk

3.3
3.3 Based on 106 reviews

...

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Poor Customer Service device failed

Purchasing was easy, device broke after couple of months and no support after the fact. Do not recommend as this seems to have happened to too many people. I ordered a CarPlay system for my bmw. Order arrived on time and was easy to install. Under 2 months later the device Bluetooth stopped working so I couldn’t connect to the system. I emailed support and didn’t receive a response for 2 weeks. After I sent multiple emails I finally got a response asking for order number, I immediately replied and then had no reply for another 2 weeks. Again sending emails to try get another response and emailing another of the company emails i finally got a response asking for my order number again. 2 weeks later i got a reply asking for software info. A month later still no reply so i emailed asking for a full refund as i had also purchased the 2 year warranty from them, weeks later still no response and I’m now out of pocket over £300.

2
Date of experience: Jun 09, 2023

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