It’s UNFORGIVABLE what they’ve done. What these people did is beyond bad service. A quick search shows this terrible company has a rapidly growing horrible reputation for screwing over their customers.
The people I directly dealt with and who are currently ignoring all emails: Teofilo, and Mariah. Though I suspect these may not be real names.
My experience from someone ordering in the UK:
I bought an expensive keyboard, stand, pedal, and stool, in the rough range of £1000. I ended up with only the stand, pedal unit, and stool and utter silence from them about my missing keyboard.
Where I live it sometimes happens that postal carriers will leave items at the front of the house in a porch that is in full view of the street. Items have been known to be stolen. For anything large I always email customer service first to ensure there will be tracking and items will need to be signed for. An easy back and forth. ‘Teofilo’ confirmed that this ‘of course’ would be the case. I’m happy, so I make the order.
Fast forward, everything is sent separately (fine) and I get a notification items will deliver 4 weeks away. After this note, the keyboard is delivered, and dumped, no signature, on my front porch in a HUGE box while I am out of the house for a few hours. Gone when I return.
In short Bax couldn’t give less of a monkeys about this, having told me ‘they are looking into it’ for weeks, and now, deliberately ignoring all communication.
If things go wrong, they will do absolutely nothing to help you. These are the worst kinds of people. I am left with a huge bill at these parasite’s expense.
DO NOT BUY FROM THIS COMPANY.
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Bax Music is your go-to online music store with more than 46,000 bits of gear and accessories in stock. Ordered before 10 PM? Receive delivery in 2-4 business days.
Assortment
More than 1,000 brands and a 21,000m2 warehouse packed with DJ and studio gear, headphones, speakers and lighting, and a mouth-watering and extensive selection of acoustic and electric instruments ready to put any beginner on the right path or equip any pro with their dream setup.
Ordering
Bax Music makes placing your order smooth and simple. Postage is completely free when you spend £199 or more and almost everything we offer comes with a 3-year warranty and a 30-day trial period. Also, all returns are free of charge.
Payment
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Helpdesk & Online Store
Thanks to our clear product pages, any music maker and lover can quickly find what they’re looking for in our online Bax Music store. If you have any questions, Bax Music is available to answer them 6 days a week.
You can always find us at bax-shop.com where 445 specialists are ready to help. We support your stage!
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