I recently encountered a situation where a friend purchased a new *Baxi* boiler from a local plumbing store. After installing discovered a missing component. It is perplexing how a product can be dispatched from the manufacturing site with an incomplete part. The packaging clearly indicates the product's weight, which is presumably verified as the final step at the production facility before dispatch to the retail outlet for sale. However, the presence of a missing part raises concerns about the adequacy of the computer system in approving the product for shipment. This issue suggests the potential for numerous products being dispatched with incomplete components. Consider a scenario where an old boiler has been removed and essential gas and water connections have already been established; discovering a missing part in the new boiler at this stage is highly inconvenient. I strongly advise against selecting Baxi, despite their 7-year warranty offering. (Don't fall for this warranty) In a subsequent case, a new Baxi boiler was installed, and despite following all prescribed procedures, the boiler failed to operate due to a faulty pump. Based on these experiences, I recommend avoiding this product altogether. Additionally, it is important to note that retailers are unable to resolve such issues; customers must communicate directly with the manufacturer. My suggestion is that if a part is missing, the retailer should be authorised to open a replacement box from stock and swap out the missing component to facilitate completion of the installation, especially given the demanding schedules of installers.
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Baxi is proud to have been manufacturing in the UK for over 150 years.
Our high efficiency boilers are straightforward to install, maintain and service and easy to use. Our boilers are supported by award winning Baxi Customer Support and Baxi Genuine Parts, and have industry leading warranties that make Baxi the brand you can trust.
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