I have been asked to write a review well here goes.
The contact centre is not fit for purpose in my opinion.They refuse to reimburse me £159 for their engineers errors and mistakes.The service was cut short and the boiler was still leaking after his visit.
The 2nd engineer lied and did not stop the leak and lied in his report.The 3rd and 4th visit by the same engineer solved nothing and he was totally useless in solving the leak.On the 5th visit an engineer came who knew what he was doing and solved everything.
All details are being e mailed to the CEO of the BDR THERMEA GROUP who own Baxi this coming week for his comments.My security cameras have served their purpose.
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Baxi is proud to have been manufacturing in the UK for over 150 years.
Our high efficiency boilers are straightforward to install, maintain and service and easy to use. Our boilers are supported by award winning Baxi Customer Support and Baxi Genuine Parts, and have industry leading warranties that make Baxi the brand you can trust.
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