I've been a customer of Bay Photo for many years and have occasionally had issues with the quality of the prints (I usually do thin wraps) especially when I allow them to 'color check'. Lately, especially after spending over $800.00 on a large order the workmanship is Horrible. They put the 'back' on crooked, so when the picture hangs you can see the black backing. The corners are not wrapped tight and one corner is even bashed. I wrote to customer service on the worst one (with the crooked backing) and they said it shouldn't have gone out and it will go back to be re-done. That was it. Not much of an apology - nothing. I wrote back again stating I had other issues and they were about to loose a customer. Nada, zip, nothing for a response. Time to look elsewhere. Shame on you Bay Photo!
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Professional photographic printing, press printing, canvas wraps, mounting, Metal Prints, and more for pro photographers around the world from our state-of-the-art lab in Santa Cruz, California.
