Review Time
The guaranteed longevity of their "archival" ink is just a joke. 10 years after I had a whole bunch of large super brilliant color metal prints, printed by them, in order to sell them on art shows, I noticed that the blue and green tones started to fade on my left overs. I also saw a print in a customer's house having changed the same way. All terribly reddish, so I fear this happened to my other sold prints, too. Similar things happen to the black and white prints which are starting to turn reddish, too. None of the prints ever were exposed to direct UV light, most of them being stored carefully without any exposure to daylight in acid free boxes. It's not ok to point out a guaranteed archival ink quality of over a 100 years and now after 10 years I can't use most of the expensive products any more. Bummer.
The guaranteed longevity of their "archival" ink is just a joke. 10 years after I had a whole bunch of large super brilliant color metal prints, printed by them, in order to sell them on art shows, I noticed that the blue and green tones started to fade on my left overs. I also saw a print in a customer's house having changed the same way. All terribly reddish, so I fear this happened to my other sold prints, too. Similar things happen to the black and white prints which are starting to turn reddish, too. None of the prints ever were exposed to direct UV light, most of them being stored carefully without any exposure to daylight in acid free boxes. It's not ok to point out a guaranteed archival ink quality of over a 100 years and now after 10 years I can't use most of the expensive products any more. Bummer.
I'm very disappointed to have ordered wall mounts with "mounting" backing that warped. I ordered a pair and hung them for a period believing they were ok so ordered more. I reported the problem and that I was concerned for them to continue with a current order I submitted for more of the same design. They did not respond but just shipped the new order. When I contacted them again they said they need to be in a frame, not what they recommend. But I had asked them how to hang them and followed their previous instructions. They said ship the first two back and they would redo them. I asked about getting a different support for all of them that maybe I could install and they just quit responding to more than one request as if the conversation had ended. I tried to ask questions before my orders and they just referred me to their quick answers that were not relevant. I don't understand the arrogance of a seller like this.
I've been a customer of Bay Photo for many years and have occasionally had issues with the quality of the prints (I usually do thin wraps) especially when I allow them to 'color check'. Lately, especially after spending over $800.00 on a large order the workmanship is Horrible. They put the 'back' on crooked, so when the picture hangs you can see the black backing. The corners are not wrapped tight and one corner is even bashed. I wrote to customer service on the worst one (with the crooked backing) and they said it shouldn't have gone out and it will go back to be re-done. That was it. Not much of an apology - nothing. I wrote back again stating I had other issues and they were about to loose a customer. Nada, zip, nothing for a response. Time to look elsewhere. Shame on you Bay Photo!
For years we have used a Colorado based photo producer to make our dye-infused aluminum prints. Always had amazing results until recently. Any time people saw our images, the first word out of their mouth was "WOW." However, the last order from them came back with poor color saturation so I went on a hunt for another printer service. I had known another photographer who used Bay Photo. I always thought his dye infused prints were a little lack-luster compared to the ones we had been previously receiving from the local company but thought we would give Bay a try anyhow. Sent in for a smaller dye infused single print a few months ago as a test. Was pleased with what we received back - good, accurate color with real "pop." So, recently sent in for an order of 4 larger dye infused prints. What we received back we were quite disappointed in. On all 4 we requested the 3/4 aluminum frame on the back. Two of the photos had "dimples" showing on the photo side of the aluminum right at the corners of the frame on the back. One even had a "line" showing through the aluminum tha corresponded to the frame on the back. I think the dimples and line were caused by the photos being too tightly banded into the shipping box. In addition, the color saturation was disappointing. There was no "pop" to these images, all but one of which we have printed in the past by the Colorado source on both aluminum and giclee. The Bay aluminum print could not even compete with the giclee print. This was a waste of money. I'm giving Bay 2 stars only because once I got through to customer service after a 45 minute wait, they offered to replace the photos with the dimples showing. Otherwise, reaching customer service by phone is a long, long wait. They obviously need to hire some more help. While prices for standard sizes were competitive with the other source we were using, non-standard sizes, especially 16:9, which is a shooting mode on many digital cameras, is more expensive and not treated as a standard size.
Historically, I've had great success with Bay Photo Lab. Last year alone, I spent well over five figures on prints from this company. That all ended last week. I placed a small order using ROES (successful sign in) only to receive an email that my credit card was not accepted. I figured it was a renewal of the card issue, so I tried to log in to address the problem. My log in was denied. I logged in through ROES, but when I tried to access my account info, it took me to the same website which refused my log in. I tried a chat but the chat window would not open, so I called only to hear that the wait time for an agent would be 40 minutes. Who has 40 minutes to wait on hold? So, I sent an email.Over 48 hours later, I got a response to the email which told me to log in and change my credentials. Of course, since I cannot log in, I cannot log in to change my credentials. I was then given a link to log in to change my credentials, which failed, gave me a message which read "Internal Server Error".I certainly don't have the time or patience to deal with this. Instead of an "Oh my gosh, I'm so sorry for the issues, let me try to help you as a very important customer (whether I am or not)" kind of email, the one I got was more like a form letter and it took over 48 hours for them to respond.There are plenty of other photo printing labs eager to book my business. I am betting that their customer service will not suck, like what is on display at Bay Photo Lab. At least, I am hoping so.
Bay Photo to the rescue! Bay Photo is my go to for professional work and they always come through. A few weeks ago I got a great coupon for Nations Photo and sent them photos to print. Got them back and pure disappointment. Crops were way off, color a bit saturated, but mistakes happen. So I reached out 3 times nothing over 6 business days. I wanted to give them a chance to make it right, no email, no calls nothing. In the meantime, I sent the photos to Bay Photo, fast turn around got the prints back a few hours ago. Perfect, color, crop and size no issues. Lesson learned, stick with the professionals!
After ordering a print 3 weeks ago I've yet to receive my order and thus will never use this lab again. I've now waited over 45 minutes to get an answer as to why or where by print is I'm not sure I'm ever going to get the print. I'm a studio doing over a million a year and thus use a lot of printers but not Bay Photo after this experience.
This would be zero stars if possible. The 8x10 prints Bay produced were AWFUL! They were both muddy. The Black and White print looked like it was dipped in black ink and the Color print was dull with no contrast. Bay Photo was given bright, crystal-clear, high-res images and turned them into something that looked like it was printed on a cheap copier. I twice contacted Bay Photo via their website form and once by email. ZERO response. No refund. No offer to reprint. Nothing. Don't waste your time ... go to Mpix
On 3/27/2025 (Thursday), I called customer service. Color correction can be tricky when you rely on either a computer or a human to decide what is most desirable. I was assured that they guaranteed my satisfaction with the color results. The rep was also able to direct me to the appropriate website location to review the dimensions required to create my own mirror wrap for my image. I ordered my 14x14 luster-finish canvas print the same day.My canvas print was shipped from California on 4/2/2025 (Wednesday) and arrived in Washington State 2 days later. The canvas was well-protected, securely package and arrived undamaged.The quality . . . FLAWLESS! I have ordered 35 canvas prints over the years from two other manufacturers (both of whom have stopped manufacturing canvas prints) and the quality of Bay Photo Lab’s canvas print is OUTSTANDING in comparison.The canvas material is thick and smooth. I prefer the luster finish, which matches my other canvas prints. The frame is the most robust that I have ever seen . . . 1.125” wide and 1.5” deep. I can't image this frame ever warping. 1.375” of the canvas (which includes a white edge around the image) wraps around the back of the frame. Staples are placed roughly every 1.25” along the wrapped portion with extra staples at the corners. The mirror image that I created for the wrap was positioned perfectly on the frame.The corners were crisp and tight.But the COLOR CORRECTION . . . oh, my! It is utterly PERFECT! I am exacting and I would not change a thing!
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Professional photographic printing, press printing, canvas wraps, mounting, Metal Prints, and more for pro photographers around the world from our state-of-the-art lab in Santa Cruz, California.
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