For years we have used a Colorado based photo producer to make our dye-infused aluminum prints. Always had amazing results until recently. Any time people saw our images, the first word out of their mouth was "WOW." However, the last order from them came back with poor color saturation so I went on a hunt for another printer service. I had known another photographer who used Bay Photo. I always thought his dye infused prints were a little lack-luster compared to the ones we had been previously receiving from the local company but thought we would give Bay a try anyhow. Sent in for a smaller dye infused single print a few months ago as a test. Was pleased with what we received back - good, accurate color with real "pop." So, recently sent in for an order of 4 larger dye infused prints. What we received back we were quite disappointed in. On all 4 we requested the 3/4 aluminum frame on the back. Two of the photos had "dimples" showing on the photo side of the aluminum right at the corners of the frame on the back. One even had a "line" showing through the aluminum tha corresponded to the frame on the back. I think the dimples and line were caused by the photos being too tightly banded into the shipping box. In addition, the color saturation was disappointing. There was no "pop" to these images, all but one of which we have printed in the past by the Colorado source on both aluminum and giclee. The Bay aluminum print could not even compete with the giclee print. This was a waste of money. I'm giving Bay 2 stars only because once I got through to customer service after a 45 minute wait, they offered to replace the photos with the dimples showing. Otherwise, reaching customer service by phone is a long, long wait. They obviously need to hire some more help. While prices for standard sizes were competitive with the other source we were using, non-standard sizes, especially 16:9, which is a shooting mode on many digital cameras, is more expensive and not treated as a standard size.
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Professional photographic printing, press printing, canvas wraps, mounting, Metal Prints, and more for pro photographers around the world from our state-of-the-art lab in Santa Cruz, California.
