I joined art Store Fronts and paid over 3k specifically to have a shop website built and I have only 1 fine art photo print choice, Bay Photo. Where do I begin. First, I am contacting Art Store Fronts and will let them know about my countless customer service and print quality experiences, then ask for a refund since I cannot sell inferior photo-prints to customers who are spending 100 per print and up. I have no answers to my questions after 2 weeks, finally I get them answered by a second customer service rep after speaking with one 2 weeks prior who said she had to send my questions to a "Tech." 2 weeks waiting for nothing. The print I received is bad. I have a high quality professional printer in LA print my more expensive photos, and compared to them, this is going in the garbage. We lined up 8 prints of the same photo and BP's came in last. Asked what printed they used, the answer was "we use many printers." As we know, every printer is different. So "many printers" means there is no consistency between a photo run on a Cannon and one on an Epson. They wouldn't share which one my test print was run on, because they won't bother to check. And on top of that, the attitude was that everything was fault for asking or questioning. Never talked to a real printing tech and customer service said she was the "tech." So no one to actually discuss technical aspects of printers and printing. I am so disappointed. Working with Art Store Fronts and the web tech Bryan has been awesome, but now I'm faced with who prints my photos? And what's the point of an ASF shop if the photos ordered thru Bay Photo are inferior. I'm pretty much out of luck and just so upset. Do not use them and if you are an ASF customer, know your photos will not be up to par.
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