In the past, Bay Photo was great and my go-to printing service. While there was usually one or two prints that needed reprinting due to damage during packing (Which was always annoying), they always reprinted fast and I've always had great customer service. This time, however, they changed shipping methods to tubes instead of flat... Every one of my 17 large prints was damaged... creased and crinkled from the rolling and jamming into the tube. This is unacceptable. I'll be asking for a refund as this was a large order and I'm now unable to meet my deadline for my upcoming hanging due to this. I'll be finding a different lab that truly values the delivered and final condition of prints. If you're a professional or just somebody who needs undamaged prints, look elsewhere. It's extremely disappointing they've fallen this far in the QC department.I'd like to edit this review by stating that BayPhoto has handled the issue with some fantastic customer support. While I will be using a different vendor for my future artwork needs, I do commend that BayPhoto does everything they can to make things right with the customer, and that is a pretty rare thing these days.
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Professional photographic printing, press printing, canvas wraps, mounting, Metal Prints, and more for pro photographers around the world from our state-of-the-art lab in Santa Cruz, California.
