I've been using Bay Photo for years now for both personal and business prints. I've always been very satisfied with their product and have no problem recommending them. Recently, I ordered a metal print for a client with nothing special added. It was printed and delivered within a week's time, which was sooner than expected. The problem was, the print was damaged during packing with the finish flaking off an edge where it was strapped. The rounded edges I ordered were also not featured. A quick 10 minute discussion with customer service resulted in a remake of the piece and it being expedited. They estimated the delivery in a week.The delivery was actually two days late, but for some reason UPS had the package longer this second time. It was not a Bay Photo issue. The new print arrived perfect and I was able to deliver to my client in a reasonable time frame. It is how a company handles issues that defines them. I think that Bay Photo handled this very well, and I'm satisfied with the end product.
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Professional photographic printing, press printing, canvas wraps, mounting, Metal Prints, and more for pro photographers around the world from our state-of-the-art lab in Santa Cruz, California.
