BBB (Mountain West Branch, Northern Nevada (Shay Fuchs; manager) is a Shield for Corrupt Businesses, Not a Watchdog
I filed a clear-cut case of "bait and switch" and insurance over-collection ($1,400) against Reno Smiles Dentistry. Instead of facilitating a resolution, the Mountain West BBB acted as a gatekeeper for the corporation.
The BBB allowed the business to hide behind corporate maneuvers and HIPAA stall tactics. Even after I provided the requested releases, the BBB refused to publish the damning evidence I submitted. They cycled through a series of shifting excuses—claiming "personal information" violations on documents that are not published and standard for such disputes—to ensure the public never sees the actual complaint nor the truth.
Ultimately, the BBB protected the business's reputation by refusing to publish the complaint details, merely dropping their rating from an A+ to an A-. This is a toothless "penalty" that does nothing to protect consumers. The BBB provides a deceptive service; they don't resolve complaints—they bury them.
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