Review Time
The BBB is funded by annual subscriptions from businesses, thus their is a major conflict of interest.
I've filed multiple complaints with the BBB of Los Angeles & Silicon Valley against eBay. They are all marked as duplicate and immediately closed, without actually be read at all.
As a 27 year seller on eBay I could easily file 50 different complaints covering 50 different areas of eBay corrupt business practices.
Do not waste your time with BBB.
You can compare the BBB rating to the Good House Keeping rating. A company would get the Good House Keeping rating if they paid a fee to the magazine and advertised in the magazine.
They should have their nonprofit status revoked.
I am incredibly frustrated with the customer service I received regarding a warranty replacement. Over two months ago, I reached out about getting a replacement, and I was assured I would receive a specific model. Instead, I was sent a different model without my approval. When I sought assistance to rectify this mistake, I was informed that the correct model was out of stock, yet it is still available for purchase online, which makes this explanation unacceptable. Since then: • I have contacted customer support several times • Representatives disconnected the call while I was speaking • I was repeatedly denied the opportunity to speak with a manager • I sent multiple follow-up emails with no replies This matter should be entirely covered under warranty, yet the company is unwilling to address their error. The lack of professionalism, accountability, and communication is astonishing for a well-regarded business. I am still awaiting the originally promised model.
BBB (Mountain West Branch, Northern Nevada (Shay Fuchs; manager) is a Shield for Corrupt Businesses, Not a Watchdog
I filed a clear-cut case of "bait and switch" and insurance over-collection ($1,400) against Reno Smiles Dentistry. Instead of facilitating a resolution, the Mountain West BBB acted as a gatekeeper for the corporation.
The BBB allowed the business to hide behind corporate maneuvers and HIPAA stall tactics. Even after I provided the requested releases, the BBB refused to publish the damning evidence I submitted. They cycled through a series of shifting excuses—claiming "personal information" violations on documents that are not published and standard for such disputes—to ensure the public never sees the actual complaint nor the truth.
Ultimately, the BBB protected the business's reputation by refusing to publish the complaint details, merely dropping their rating from an A+ to an A-. This is a toothless "penalty" that does nothing to protect consumers. The BBB provides a deceptive service; they don't resolve complaints—they bury them.
This service has been incredibly frustrating. I can't even submit my report because their server is constantly down. I'm trying to dispute an investigation, but their system is making it impossible. It's concerning that such issues exist, and I believe an investigation into their practices is warranted.
This review reflects my experience with the local organization since 2018. They allow reviews that disclose personal health information, which poses a serious risk for clinics. When I reported defamatory content, it was not addressed, showing a lack of neutrality. They also mishandle legal communications, raising questions about their professionalism. It's vital to understand they are not a regulatory body but a private entity that needs to update its policies to align with legal standards.
My experience with this organization from 2018 to 2025 has raised significant concerns. Operating in the personal care sector, client privacy is crucial. I was alarmed to find that they allow reviews containing sensitive health information, which puts responsible clinics in a tough situation. This policy invites reputational damage while hindering lawful interactions. Additionally, when I reported a defamatory review that included personal attacks, it was not removed, indicating a lack of neutrality. Their handling of legal matters is also concerning, as they engage directly instead of referring to qualified professionals. It's essential to understand that this organization is not a regulatory body but a private entity that needs to modernize its practices to align with legal standards.
My interaction with this organization was very disappointing. After submitting a detailed complaint, I received a generic response citing 'inappropriate language' as a reason for dismissal, despite my submission being completely appropriate. The process felt automated and dismissive, leaving me with no confidence in their ability to mediate effectively.
I had a positive experience with this service, which helped me resolve issues with other companies after I faced mistreatment. They effectively facilitated satisfactory resolutions when I felt stuck. I recommend using their complaint process if you encounter problems with a business, as it can yield surprising results without the complexities of arbitration.
This organization is not neutral and lacks compliance with legal standards. I previously thought they were a means to hold businesses accountable, but they are not. When I reported a common scam by a storage company, they closed my complaint without proper investigation, failing to address serious legal violations. Their practices are concerning, especially regarding accessibility for individuals with disabilities.
It's troubling how businesses can buy their ratings. A monthly fee ensures they maintain a positive image, regardless of numerous negative reviews from actual customers. It's shocking that companies with poor service can still achieve high ratings, misleading consumers about their quality.
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