I had two experiences with this service, and the first was problematic due to issues with the delivery provider. After much back and forth, I received a defective item, which was eventually resolved. My main concern arose when the delivery service repeatedly returned the item. At one point, I attempted to cancel the order, but was told I couldn't get a refund and instead received a coupon, compelling me to purchase again despite ongoing delivery issues. Once they switched delivery providers, it finally worked out, but by then, I no longer wanted the item. I felt obligated to use the coupon. This time, I decided to give them another shot and was checking if I could opt for later payment. While in the payment process, I mistakenly confirmed my order by clicking on the PayPal button without intending to finalize it. I quickly requested a cancellation, but was informed that cancellations weren't allowed and refunds are not offered for hygienic reasons, even if the seal remains intact. Now, due to a misleading button, I'm facing significant issues since my cancellation request was denied just moments after the order was placed. Edit: I’m unsure how to respond to your reply, but I have already contacted your support team and am still waiting for a resolution regarding this second issue. I reached out less than 10 minutes after placing the order to cancel it before processing, but was told that orders are processed immediately and cannot be canceled.
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