On January 13, 2026, we ordered a Green Mountain grill, a Green Mountain Grill Thermal blanket and a Green Mountain Grills Rackt Griddle Pan online. They took their payment on that date. On January 20, we called to ask a question, and they informed us that the batch of grills they had was "unfit to send out", they was going to order some more but didn't know when they would be in. We decided to cancel our order, and they sent us a confirmation of cancellation. We have called numerous times and have gotten through to a sales associate only a couple of times. One associate told us the bookkeeper was out and the owner was the one that was doing the refund and was dragging his heel on doing them. He said we would be better off filing a dispute with our card company, which we have done and have not gotten a decision back on yet. Since then, we have called, left a lot of messages and emailed the company with no response. We never received the product, but yet they will not refund our money. Stay away from this company!
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