Fraud case involving a transfer to a BBVA account in Germany.I immediately submitted a recall request through my bank and filed a report with the relevant authorities. After 35 days, the only response we received was “AC04 / Account Closed”, with no clarification regarding the actual status of the funds (whether they remain under investigation / compliance hold or have been moved).This is particularly concerning given that, according to many recent customer experiences, BBVA applies very strict and time-consuming procedures even for simple account actions (such as increasing limits or closing an account). Yet in my case — where there is a confirmed financial loss due to fraud — no transparent information has been provided about what happened to the money or what procedure was followed.Furthermore, while customers consistently report rigorous controls when opening or using accounts, it was still possible for a third party involved in a fraud case to use an account in this incident, without any clear explanation or follow-up communication from the bank.Overall, this experience raises serious concerns about trust, security and transparency in the way BBVA handles fraud-related cases and communicates with affected parties.
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