Review Time
Nn1980270@ gmail.com I want to update my email i send my all documents i have funds in my account they never send me a 4 digit pin of my card and I can't login they waste my time 😤 bad bad bad service
Plz in 1st line I add my email plz review
Nn1980270@ gmail.com I want to update my email i send my all documents i have funds in my account they never send me a 4 digit pin of my card and I can't login they waste my time 😤 bad bad bad service Plz in 1st line I add my email plz review
I wanted to open a bank account - SMS was never sent for authorisation, so I couldn't start the video process. Password in the app was labelled as "wrong", although checked multiple times. Written to support - they answered back with standard templates, never answered my questions and ignored my requests to delete my data. After 5 angry emails, I finally got the confirmation that the data will be automatically deleted after 1 month of not finishing the process. NEVER AGAIN with this bank!
Very bad! Support clients don’t work good with clients (by email) never not answer. 1 mounts I ask help to change my phone numper support center , because I can’t login , they ask information to send, but when I already send all - they don’t answer anymore!!! Give me back so money what I have there , if not I should send complaints everywhere Very bad! Support clients don’t work good with clients (by email) never not answer. 1 mounts I ask help to change my phone numper support center , because I can’t login , they ask information to send, but when I already send all - they don’t answer anymore!!! I should send complaints everywhere
Overall I’m fairly pleased with BBVA, but there is still significant room for improvement.I joined BBVA in November 2025 after leaving Commerzbank, mainly due to increasing disappointment with their service quality and the fact that is no longer free. BBVA’s sign-up benefits such as cashback and savings offers are nice, but I wouldn’t recommend joining solely for those, as they only last six months.Over the past two months, I’ve had issues receiving my physical card. This may partly be due to the location of my mailbox, as delivery drivers sometimes struggle to find it. On the positive side, phone support is quick to answer, and the English-language support is decent but I'm not a fan of the call authentication process, which requires providing specific positions of a password. I would strongly prefer a more modern zero trust option such as SMS-based 2FA. (around 4/5).The most frustrating aspects are the in-app support conversations, where agents sometimes stop responding, and a recurring app issue where I need to press the login button multiple times before it opens.Apple Pay is supported, but the implementation is quite weak. It lacks some automatic integrations that Commerzbank offered, such as a separate virtual card and automatic details refresh. Additionally, some online merchants reject Apple Pay transactions, forcing me to use Revolut instead-something that never happened with Commerzbank and is honestly embarrassing for a primary bank.I’m also disappointed to see that BBVA does not offer joint accounts. As I’m currently moving in with my partner, this may become a deciding factor for switching to another provider in the future.Withdrawing and deposing money is also a slippery slope because there is a minimum withdraw amount of 150 euros in order to avoid fees and for depositing money it can be done via supermarkets but it's only temporary since they plan to stop supporting this in the future.In summary, BBVA is acceptable as a free banking service with English support and a Visa card that works in most places. However, the service feels very bare-bones and lacks several features that I would expect from a modern bank.
Fraud case involving a transfer to a BBVA account in Germany.I immediately submitted a recall request through my bank and filed a report with the relevant authorities. After 35 days, the only response we received was “AC04 / Account Closed”, with no clarification regarding the actual status of the funds (whether they remain under investigation / compliance hold or have been moved).This is particularly concerning given that, according to many recent customer experiences, BBVA applies very strict and time-consuming procedures even for simple account actions (such as increasing limits or closing an account). Yet in my case — where there is a confirmed financial loss due to fraud — no transparent information has been provided about what happened to the money or what procedure was followed.Furthermore, while customers consistently report rigorous controls when opening or using accounts, it was still possible for a third party involved in a fraud case to use an account in this incident, without any clear explanation or follow-up communication from the bank.Overall, this experience raises serious concerns about trust, security and transparency in the way BBVA handles fraud-related cases and communicates with affected parties.
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