Usually, people come here to complain. That's what I did about a year ago, because of the incomprehensible attitude of this bank's staff.
But this time it's the opposite. The collaboration and help of a team that listened to me, and helped me, allowed me to recover around €500 from a credit card payment that was believed to be completely lost.
Many thanks to the staff of BBVA-Spain Noroeste (Coruña) telephone service, for their help.
The quality of a bank is determined by all those who deal with customers on the phone and in person every day, not by its shareholders.
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