bbva.es

1.2
1.2 Based on 40 reviews

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Average Rating

1.2

/
5

40 Reviews

5 Star
7%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
93%

All Reviews

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José Soares
Usually, people come here to complain. That's what I did about a year ago, because of the incomprehe

Usually, people come here to complain. That's what I did about a year ago, because of the incomprehensible attitude of this bank's staff.
But this time it's the opposite. The collaboration and help of a team that listened to me, and helped me, allowed me to recover around €500 from a credit card payment that was believed to be completely lost.
Many thanks to the staff of BBVA-Spain Noroeste (Coruña) telephone service, for their help.
The quality of a bank is determined by all those who deal with customers on the phone and in person every day, not by its shareholders.

5
Date of experience: Feb 18, 2026
Naomi Wedman
45 minutes and still waiting. One person working and 10 in line. This bank is ridiculously inefficie

45 minutes and still waiting. One person working and 10 in line. This bank is ridiculously inefficient at every turn. Every single time I set foot in one of their offices it is the absolute worst part of my day. How are these people still in business?

1
Date of experience: Feb 06, 2026
Naomi Wedman
45 minutes and still waiting

45 minutes and still waiting. One person working and 10 in line. This bank is ridiculously inefficient at every turn. Every single time I set foot in one of their offices it is the absolute worst part of my day. How are these people still in business?

1
Date of experience: Feb 06, 2026
Anyel
BBVA completely blocked…

My BBVA account was completely blocked while I was trying to pay my rent. I lost all access to my own money and never received a physical debit card. I visited two different BBVA branches and called customer service multiple times, but everyone kept redirecting me and nothing was resolved. I was left without access to my funds for days. Extremely frustrating and unprofessional experience.

1
Date of experience: Feb 03, 2026
Oscar Sverenius
Tried to take out money on a BBVA atm.

Tried to take out money on a BBVA atm.First 40€. Didnt work. Then tried 500€ didnt work.2min later 40€ was charged from my account, followed by 500€ more.No cash. Good business for the bank. We'll done.

1
Date of experience: Jan 23, 2026
Christina
Keep away from these swindlers

Keep away from these swindlers. They taken two thousand euros now I only got 1000 euros. To close the account I will need to go down to nil they will take the last euros from my account Being English they took advantage of me as I cannot speak Spanish. I live in the U.K. I will try to get Spainish authority involved. The branch was in Toremolinos southern Spain. They refused that I take money or transfer to another bank no advice the account will close when it becomes nil. Plain stealing. Never trust the Spanish Banks especially if you are English speaker that don’t understand Spanish!!!!!

1
Date of experience: Jan 15, 2026
Michael Nevin
What a terrible bank

What a terrible bank. They charge outrageous fees on Euro money money transferred to Spain from UK banks. Total utter rip off.

1
Date of experience: Dec 11, 2025
Joak
Impossible to contact them by email

Impossible to contact them by email. I got just templates as an answer.Avoid this bank if you care about customer service.

1
Date of experience: Dec 08, 2025
Terrible service, avoid

Out of the blue, BBVA accounts now cannot be used to top up Revolut cards. No notification, no warning, they just stopped working. Then, the bank decided to block all my online transactions too. Could not even do grocery shopping! And when I called customer service, the only thing they said is "this is how it works". No apologies, not trying to resolve the issue. NOTHING. Worst customer service experience ever.

1
Date of experience: Dec 02, 2025
Javi Gómez
ATM Blocked Inside

I could not access to my money at the ATM, all of them were blocked. Whats the point of placing a 24h ATM inside the office when the outside door its locked?

1
Date of experience: Nov 10, 2025

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