I am writing this review as a last resort after exhausting all private support channels.
My account (UID: 41954289) has been restricted from betting and withdrawing following a failed KYC verification attempt. The system states "No more verification attempts available" and Live Support has informed me they cannot offer a reset. I have a balance in my wallet that I am unable to access.
I am fully willing to complete verification with any document required. I am simply requesting a one-time manual reset of the KYC portal so I can submit the correct documents and withdraw my funds.
I have already emailed Recovery and spoken to Live Chat multiple times with no resolution. I hope the BC.Game Trustpilot team can escalate this internally.
Note to BC.Game Support: Please reach out to me via Trustpilot private message if you need the registered email address. I will not post it publicly for security reasons.
I will happily update this review to reflect a positive outcome once the funds are released.
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