bc.game

On February 10, 2026, I deposited INR 400 into my BC.Game account. The amount was successfully deduc

On February 10, 2026, I deposited INR 400 into my BC.Game account. The amount was successfully deducted from my bank account, but it was never credited to my gaming balance.
When I contacted support, I was asked to provide video proof and 30 days of bank statements. I submitted all requested documents promptly.
Additionally, I voluntarily provided NPCI confirmation clearly showing that the funds were credited to the merchant.
Despite this, I was informed that the merchant had not received the funds. After 7 days, instead of automatic compensation as stated under the advertised “Dual Deposit Guarantee,” I was told a manual request would be created.
Even after 14 days, the issue remains unresolved. I was asked again to provide the same documents I had already submitted. The responses appear to be generic and do not reflect a proper review of the evidence.
It feels extremely frustrating to repeatedly provide proof and still be told the funds were not received, especially when official payment confirmation shows otherwise.
Closing complaints after 30 days without resolution does not solve the issue. Customers should not have to struggle to recover their own deposited money.

I am requesting BC.Game to:

Properly review the submitted documents
Credit the INR 400 deposit immediately or issue a full refund
Honour the advertised deposit guarantee policy
This matter is serious and deserves transparent handling.

Date of experience: Feb 24, 2026