I’ve been a BCAA member for 15 years, and this has been by far the worst service experience I’ve had.A driver incorrectly diagnosed my vehicle as having a failed alternator. Based on the report provided which I also shared with my mechanic I went ahead with the repair. It was later confirmed that the alternator was not the issue, resulting in significant, unnecessary expense.The situation escalated when my car broke down again. I was quoted a 2-hour wait time but ended up waiting over 3 hours. When I followed up, I was told service may have arrived sooner if I had stayed with the vehicle something that was never communicated to me during the initial call. This miscommunication caused further disruption and added costs, as I had a mechanic waiting and charging by the hour.This experience involved inaccurate information, poor communication, excessive wait times, and real financial impact.I would hope BCAA takes accountability for situations like this.
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