Review Time
I’ve been a BCAA member for 15 years, and this has been by far the worst service experience I’ve had.
A driver incorrectly diagnosed my vehicle as having a failed alternator. Based on the report provided which I also shared with my mechanic I went ahead with the repair. It was later confirmed that the alternator was not the issue, resulting in significant, unnecessary expense.
The situation escalated when my car broke down again. I was quoted a 2-hour wait time but ended up waiting over 3 hours. When I followed up, I was told service may have arrived sooner if I had stayed with the vehicle something that was never communicated to me during the initial call. This miscommunication caused further disruption and added costs, as I had a mechanic waiting and charging by the hour.
This experience involved inaccurate information, poor communication, excessive wait times, and real financial impact.
I would hope BCAA takes accountability for situations like this.
I’ve been a BCAA member for 15 years, and this has been by far the worst service experience I’ve had.A driver incorrectly diagnosed my vehicle as having a failed alternator. Based on the report provided which I also shared with my mechanic I went ahead with the repair. It was later confirmed that the alternator was not the issue, resulting in significant, unnecessary expense.The situation escalated when my car broke down again. I was quoted a 2-hour wait time but ended up waiting over 3 hours. When I followed up, I was told service may have arrived sooner if I had stayed with the vehicle something that was never communicated to me during the initial call. This miscommunication caused further disruption and added costs, as I had a mechanic waiting and charging by the hour.This experience involved inaccurate information, poor communication, excessive wait times, and real financial impact.I would hope BCAA takes accountability for situations like this.
I consistently have fantastic service from BCAA since becoming a member many years ago.I buy my.daughters a membership annually. I rarely need the service but like the security of knowing help is on the way. Today I called for my tenant who upon returning from an extended overseas trip came back to flat tires .The new automated phone service is atrocious. It doesn't pick up.vocal or digital responses ,got the date wrong ...a disaster in my view . Back to the drawing board on that one folks. Once the technician arrived the service was efficient, courteous and excellent as always. Please don't let poor IT destroy such an outstanding service and reputation.
I have had my house Insurance with BCAA for 1.5 years now, I bought a new house in Peachland and I have never experienced such poor and Unsatisfied and Unprofessional service in over 30 years, I would rate this overall company Half a star in there customer service, they should hire people that know how to treat people, all these young kids do not know how to treat people, unqualified young people that want $25.00 / Hr with $1.50 of quality service. The gal's name was Rita she told me that they do NOT call lawyers, Realtors or Home Inspectors, there called me back several times to complain that I was not very nice on the phone not a word about Rita lying and covering there ass no mention of getting me home insurance like there suppose to be doing, they are a insurance firm to help you with Insurance. The manager emails me back and cancel's my Insurance policy Do yourself a great service and boot this company all together. I would never in my lifetime Ever recommend BCAA to anyone, this company should be shut down, they should train people how to treat customers, there customer service is very poor, you get better service at Tim Hortons from illegal immigrants working in the country.
I gave 2 stars because although it’s a good service if you’re looking for coverage for roadside assistance, they lock you into a one year contract that you can’t get out of. I ended up not needing it anymore (didn’t have a car anymore) and I asked if I could transfer my membership to someone else or cancel. They said no I can’t transfer it, and yes of course I could cancel but I’d have to pay out the rest of my years membership upfront. So why would I cancel if I still had to pay for it? Just seems like they are extremely money hungry. They should offer a month to mo tv service.
Received email that my home insurance auto payment could not be processed. I immediately updated my credit information online and made payment. Today, I received registered letter about about same non payment issue. With this letter, I approached BCAA office at Lansdowne Mall and inquired about this issue to the receptions agent Amy. Instead of a simple payment verification via her computer, she elected to waste my time with numerous unrelated questions. Answer could have been provided me within a minute or two rather than waste over 15 minutes of her & my time.VERY UNPROFESSIONAL!
I have membership if BCAA and today my car tire's get flatten and call to the BCAA. They gave me 2 hours waiting period. It was very rainy and cold day and i was at my work site parking lot.Then I called to my brother and he hepled and I reached home. After 4 hours BCAA customer service agent called me and told me our driver is near to your location. I cancelled my visit. I feel t ocancel my memebership with them
Called for roadside assistance on 9am in the morning due to a flat tire. They said it will be around 1 hour and 50 minutes until they get to New Westminster. 2 hours and 20 minutes passed, no calls nor msgs. I called dispatch and they said it will be another hour. 1 hour and 20 minutes past, a tow truck finally shows up. The guy looked at my car and he requested a flat truck to come pick it up. I called dispatch to confirm with the request. Dispatch informed me it will be around 2 more hours to get there. 1 hour and 30minutes past, a same model tow truck shows up, tells me that I need a flat and now I am still waiting for that flat and it's almost 2pm. How can they mess this up so badly???
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