I consistently have fantastic service from BCAA since becoming a member many years ago.I buy my.daughters a membership annually. I rarely need the service but like the security of knowing help is on the way. Today I called for my tenant who upon returning from an extended overseas trip came back to flat tires .The new automated phone service is atrocious. It doesn't pick up.vocal or digital responses ,got the date wrong ...a disaster in my view . Back to the drawing board on that one folks. Once the technician arrived the service was efficient, courteous and excellent as always. Please don't let poor IT destroy such an outstanding service and reputation.
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