I've been a member for 35 years. Only because it's a gift. I can tell you that that the service is horrific and a suspiciously large volume of employees are completely incompetent. I'm not talking about the tow truck drivers. I've found them to be great. The staff don't know what they are talking about and no matter what service you want you'll have to wait too long to be poorly served. They should think about starting up an airline. They'd fit right in.
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