I've been a member for over 10 years. In the past, they have done the job when I actually needed a tow, which was rare to begin with. Now, they have apparently undergone a "software upgrade". The result? I am sitting on the side of the road for over 3 hours. The online submission system is broken, telling me that "an error has occurred" when i try to submit my request. When i tried again, the response was "this is a duplicate request". When I phoned my request in, they had no record of the online submission. Some upgrade. They then said it would take up to 2 hours for a truck to arrive. Well here I am, 3.5 hours later, no tow truck. I called in to ask for an update (their automated phone system is absolutely horrible), the first attempt I got "transferred to dispatch", only to have the person disconnect the call (she hung up on me). The second attempt I was told "dispatch isn't busy, there is no queue". and yet I have been stuck on hold for 25 minutes, at 1:30am. It'll be over 4 hours before I even get an actual answer from them, let alone know when I'll get a tow truck. I ultimately had to call my own tow truck. Their upgrade has left them completely useless and a total failure. STAY AWAY. 100% UNRELIABLE. FIND ANOTHER SERVICE.
Claim your business profile now and gain access to all features and respond to customer reviews.
Roadside assistance, car, home and travel insurance, with BCAA Membership is Rewarding. Join BCAA for exclusive insurance savings and member benefits. Become a member today.
