Have been a BCAA customer for decades. Have our home, cars and motorhome insurance with them. I recently needed to make a claim and the service has been non-existent. There is so much to tell here, but I'll start by saying they leave you to fend for yourself. Repeated emails, phone calls and inquiries on how to proceed with repairs and claims process is unlike anything I've ever seen from an insurance company. I hate to say it, but even ICBC treats you better. I made my claim on Aug 4th. It is now Sept 10th and I'm only now being told to submit my bill for reimbursement despite numerous emails and calls. The claim was a simple one -single vehicle, 1700 dollars. Who knows when I'll see my money. I visited my local BCAA office to complain and was told that apparently, this is a common theme. I was also surprised to learn that BCAA insurance is not even a BC company. They are in Ontario. The only insurance product that is in BC is the home owners policies. I will no longer deal with BCAA for anything other than roadside assistance, (theres a whole other nightmare)......
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