The way BCAA travel insurance ignore their customers is unbelieveable. I bought a family multi-trip yearly policy. They refused to allow me to claim for flight delay, initially claiming that my policy does not cover for delay, then later another rep said it covers but I had to notify them in advance of the trip through a link that was never sent to me when I purchased the policy. I made a complain and they said will hopefully get back to me in 48 hours and after 30 days i heard nothing. I wrote to complain to ombudsperson and according to their website will respond in 5 business days. Again no response till now which is almost 10 business days. For such a big company to provide such bad client service, it is unbelievable to say the least.
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