My front car was totalled by a careless driver who doesn’t know that you have to factor in the back end of the car when you turn a corner or their back end will crash your front end. They reported it to ICBC who told me it was all down to BCAA from here on. It is Tuesday 17 July. I tried to phone the claims department starting at 4:45 and after I selected English with the number one. Then all I got was a rapid busy tone. I tried this several times and couldn’t get through. I got through on the internet to a chat agent who confirmed there was a problem with the phone system and gave me a different number with the other numbers to follow on. She got in the Q so I did too. She reported the phone system issue. Then her office closed down. I was in the phone system from 4:45pm to 9pm. They would periodically announce a wait time of 70 minutes, then 67 minutes, then 45 minutes then unbelievably it would go back up to 70 minutes. The automated voice and music was unbearable after 4 hours so I had to call it a day. For BCAA to treat customers trying to effect a claim when they’re stressed out already is just plain rude and offensive. I regret doing the private portion of my car insurance with BCAA. Also when I renewed it and got the BCAA portion the agent showed me the screen. It said coverage at $2,800,000. He then said but it’s really $3m it just doesn’t say so. My document printed out with the $2.8m coverage instead of the $3m so that is a lie and inefficient. Can’t recommend them. Waiting 4 hours on the phone is shocking. Victoria BC is expanding with so much extra housing and condos. The traffic is already at a standstill and it’s doubtful that our services are going to be able to serve Victoria residents comfortably from now on. The government and council have officially ruined Victoria for all concerned.
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