I have had BCAA since 2019 this time and rarely used the services. I feel they used to have good service and reviews. Today my motorcycle cable broke leaving me stranded on a busy Vancouver street. BCAA told me there are extra charges($21) to include motorcycles and extra charges for towing it more than 5 KM today. I said ok so they said I would get a call soon from tow service. (11;30am) told wait 1/2 - 3/4 hr. (1:30; 2:30 & 2:50) still min 45 minute wait each time. The street parking is prohibited after 3 pm so I had to manhandle it to side street. Now my battery was around 10% also so being on hold for long periods was scaring me. I finally cancelled BCAA and I decided to take Evo home .(a BCAA company) - more headaches so I gave up. I called my wife to get me at 4:30 pm. Day wasted and frustrating. The motorcycle is still stranded on side street-hopefully ok. My opinion is greatly altered and I had to upgrade for no service benefits.
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