A big shout out to the customer service representative who hung up on me as soon as I mentioned needing help with my father's plan. It seems like they only want to take calls that will benefit their commission. This experience has been very disappointing, and I will advise others against using this service.
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Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.