The WORST! Try to call them and get someone on the phone. yes, they will answer and you will give them your information, they will ask for a call back number in case you get disconnected and then after you go through all of the details they need, they will disconnect and never call you back. This has happened so many times. SO unprofessional and it's hard to understand what they are saying on the other end. Just terrible.
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Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.