We responded to a proposal from this company with a quote and followed up when we didn’t receive confirmation. After the scheduled date had passed, we reached out again to ask whether the project had been cancelled or postponed.Only then did we receive a reply claiming that no response had ever been received from us and that they had already moved forward with another provider. This was surprising, as we had replied in a timely manner and had made efforts to follow up.Unfortunately, this miscommunication gave the client the impression that we had failed to respond, which unfairly damaged our reputation. It's disappointing to see a lack of accountability and professionalism in handling communication.
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