Review Time
This has been the worst travel experience I have ever had. I would give 0 starts if I could.
Firstly, there was a two week back-and-forth email ordeal to book a simple business-class ticket. The level of unprofessionalism was unheard of.
Then, I was denied boarding on a confirmed long-haul business-class flight because BCD Travel failed to issue my ticket.
I arrived at the airport with a confirmed itinerary and airline check-in emails from BCD.
At the counter, I was informed no ticket had ever been issued and the booking had been cancelled from the agency side. There had been no warning that the ticket was not finalised. The flight was full. I was not permitted to travel.
I contacted BCD’s emergency line from the airport and was told this was an internal error. Subsequently, BCD charged my card three separate “out-of-hours” service fees for the call required to correct their mistake - including two transactions carrying the same reference number. Reimbursement has so far been refused.
This was the most stressful, disappointing travel experience of my life.
It goes without saying I do not recommend them, and will avoid ever dealing with them ever again.
I am writing this review based on my personal experience as a former employee in Tokyo.
During my time with the company, I consistently delivered strong performance and was committed to my role. However, when I raised concerns about unprofessional behavior, I felt that my concerns were not handled with care or accountability.
After I left the company, I became aware that my personal information was being searched online and discussed openly in front of other colleagues in the Tokyo office. This made me feel uncomfortable and exposed, especially as a former employee with no professional relationship remaining.
What disappointed me most was not a single incident, but the overall lack of empathy and responsibility when concerns were raised. Rather than addressing the behavior itself, responses focused on minimizing the issue.
I am grateful that I have since moved on to a healthier work environment with supportive management. I hope the company reflects on how employee concerns are handled and how professionalism is upheld, both during and after employment.
Spent 1.5+ hours on hold trying to get a flight rebooked during a travel emergency on three separate occasions with no success. Nobody ever picked up! Absolutely inane that in a widespread weather event with cancellations nationwide, I have to call an agent to rebook the flights that American Airlines has already offered free changes on instead of simply changing online.
Spent 1.5+ hours on hold trying to get a flight rebooked during a travel emergency on three separate occasions with no success. Nobody ever picked up! Absolutely inane that in a widespread weather event with cancellations nationwide, I have to call an agent to rebook the flights that American Airlines has already offered free changes on instead of simply changing online.
We responded to a proposal from this company with a quote and followed up when we didn’t receive confirmation. After the scheduled date had passed, we reached out again to ask whether the project had been cancelled or postponed.Only then did we receive a reply claiming that no response had ever been received from us and that they had already moved forward with another provider. This was surprising, as we had replied in a timely manner and had made efforts to follow up.Unfortunately, this miscommunication gave the client the impression that we had failed to respond, which unfairly damaged our reputation. It's disappointing to see a lack of accountability and professionalism in handling communication.
Absolute worse. So many corporations use them - they have too many clients, are always short-staffed, know nothing outside of what anyone can easily do themselves online (meaning lacking creativity for complex trips), charge for every single contact even if you contact them to correct their mistake or information is missing from the booking site. I will never understand why companies keep using this terrible agent. Good luck getting anyone to answer the phone or respond to emails. Again, they are just overwhelmed and cannot handle the capacity of clients they have. I have experienced this at multiple companies.
07.04.2025BCD is absolutely the worst I have experienced in 20 years. I travel 70 days a year on business. BCD is top scorer for poor service, this is not my first problem with this travel agent I must say all trips are booked in Business class,all companies can miss a flight, and this one due to technical errors. This happens to all companies.I contact the local BCD office in MDE airport their employee / could not help (no employee who could speak English / but via Google Translate, was asked to call the hotline, which was answered with that I should call within normal office hours. 08 to 17, which I then had to wait for the clock to be 08.and there I was told that because BCD's own travel agents have booked my trip in 2 different booking numbers, I lost my connecting trip due to "no show" and had to buy a new ticket myself, even though the error lies with BCD Travel.really bad customer service
Terrible customer service.Booked a flight over the phone and the agent asked me to reply to an on coming email to confirm.It turns out the price quoted on the email was different to the one agreed on the phone - and now there's an excess of £530 which i am expected to pay without agreeing to it.when in contact (another agent) said it was my fault for replying and trusting the phone agent.
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