Absolute worse. So many corporations use them - they have too many clients, are always short-staffed, know nothing outside of what anyone can easily do themselves online (meaning lacking creativity for complex trips), charge for every single contact even if you contact them to correct their mistake or information is missing from the booking site. I will never understand why companies keep using this terrible agent. Good luck getting anyone to answer the phone or respond to emails. Again, they are just overwhelmed and cannot handle the capacity of clients they have. I have experienced this at multiple companies.
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