BCD travel overcharged me for a flight then when I questioned it told me 'the price had changed' & that they couldn't be held responsible. I was able to send screenshots proving this was incorrect, at which point they said 'the customer care team' would look into it (the customer service rep refused to give me contact details & no one ever contacted me or fixed the issue). I tried following up via email & calling several times & was led through a phone maze & ultimately hung up on. Good thing they specialise in corporate travel because people would be irate if they were personally overcharged - would be so much easier to deal directly with the airlines.
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