This has been the worst travel experience I have ever had. I would give 0 starts if I could.
Firstly, there was a two week back-and-forth email ordeal to book a simple business-class ticket. The level of unprofessionalism was unheard of.
Then, I was denied boarding on a confirmed long-haul business-class flight because BCD Travel failed to issue my ticket.
I arrived at the airport with a confirmed itinerary and airline check-in emails from BCD.
At the counter, I was informed no ticket had ever been issued and the booking had been cancelled from the agency side. There had been no warning that the ticket was not finalised. The flight was full. I was not permitted to travel.
I contacted BCD’s emergency line from the airport and was told this was an internal error. Subsequently, BCD charged my card three separate “out-of-hours” service fees for the call required to correct their mistake - including two transactions carrying the same reference number. Reimbursement has so far been refused.
This was the most stressful, disappointing travel experience of my life.
It goes without saying I do not recommend them, and will avoid ever dealing with them ever again.
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