I bought a Nailtiques product, didn’t receive a confirmation but Royal Mail confirmed they had it and money taken from my account. Royal Mail then confirmed as delivered but nothing had arrived. I tried using my post code to track the delivery photo but my post code was apparently incorrect! I sent an email to check the address BC Gels had sent my purchase to and it came back as undelivered. I called the number associated with BC Gels and it was non existent.found another email address, sent a further enquiry and no response. I am very concerned that this is a scam company with fake reviews - beware. Thank you for replying immediately to my Review. However I’m sure you can understand my concern when:You do not send a Confirmation of purchase email which is very unusual.1. Your contact email on your main page converts to a different email and later the email is returned as undeliverable. 2. My second email sent through your Contact page is not replied to.3. You do not provide a customer service number for contact. When I tracked a telephone number down for the company it registers as non existent.4. I completed a response to you through TrustPilot first thing this morning as requested with my email address and telephone number for contact. I received an email from BC Gels in response which reads as follows: Contact From BCGELS Store=0A=0A=0A=09=0A=09=0A= =09=0A=09=0A=09I replied asking if you meant to send this to me and still have not had a response. I can confirm that I have NOT had an email from you (yes I have checked Junk) offering a refund or the product resent. I’m sorry that there was a mistype on one number on my post code but as you didn’t send a Confirmation I had no way of rectifying. Therefore I CANNOT send you a Confirmation number as you didn't send me one, My Review stands until we can resolve my complaint.
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Our business sell know brands of cosmetics like Moroccanoil, Tigi, Olaplex, Evo, CND, Harmony Gelish, Color Wow, Joico, Milkshake, K-18, Clinique, Bobbie Brown, OPI, Nailtiques, Macadamia, Revlon, Loreal, CND, KMS hair, Cnd shellac, Kerastase and much more.
