I purchased a product from the company and did not receive a confirmation email, but the postal service confirmed they had it and money was deducted from my account. The postal service stated it was delivered, yet nothing arrived. I attempted to track the delivery using my postal code, but it was deemed incorrect. I emailed to verify the address the seller used for my order, but that email bounced back as undeliverable. I called the number linked to the seller, but it turned out to be non-existent. After finding another email address and sending another inquiry, I received no response. This situation raises concerns about the legitimacy of the company, and I advise caution. I appreciate the prompt reply to my review, but my concerns remain: 1. The absence of a purchase confirmation email is unusual.
2. The contact email on your main page leads to a different address, which then returned undeliverable.
3. My second email via your contact page went unanswered.
4. There’s no customer service number provided for contact. The number I found for the company is also non-existent.
5. I responded through a review platform as instructed, including my email and phone number for contact, but the reply I received from the seller was unclear. I have not received any communication regarding a refund or resending of the product. While I acknowledge a minor error in my postal code, the lack of a confirmation email prevented me from correcting it. Therefore, I cannot provide a confirmation number as none was issued to me. My review will remain until this issue is addressed.
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